Help Center

Find answers to common questions

Getting Started

Learn the basics of using StreamVault

Payments & Billing

Crypto payments and payouts

Content & Videos

Uploading and managing content

Getting Started

How do I create an account?

Click "Get Started" and fill in your details. You'll receive an email verification link. Once verified, you can start uploading videos.

What file formats are supported?

We accept MP4 files up to 10GB in size and 4 hours in duration. Files are automatically converted to HLS format for secure streaming.

How long does video processing take?

Processing typically takes 5-15 minutes depending on file size. You'll receive a notification when your video is ready.

Payments & Billing

What cryptocurrencies do you accept?

We accept Bitcoin (BTC), Ethereum (ETH), and USDT (TRC-20) for both payments from viewers and payouts to creators.

When do I get paid?

You can request a payout anytime once you reach the minimum threshold ($50). Payouts are typically processed within 24-48 hours.

How is the platform fee calculated?

We charge 10% only on revenue above $100/month. If you earn $200, you keep the first $100 in full, and we take 10% of the remaining $100 ($10).

Content & Videos

How are videos protected?

Videos use HLS encryption with one-time view tokens. Each purchase generates a unique token tied to the viewer's session, preventing link sharing.

Can I offer bundles or subscriptions?

Yes! You can set a bundle price for all your videos and/or a monthly subscription price. Viewers can choose individual purchases or your bundle options.

What happens if I delete a video?

The video is removed immediately and monthly billing stops. There are no refunds for the current billing period. Existing purchases remain valid until they're used.

Still need help?

Our support team is here to assist you

Contact Support